24/7 Air Ambulance Transport + $2M US in Medical Coverage!

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Have questions or Want to talk to an agent?

Important Contact Information

If you have a question about a claim, need precertification for emergency benefits, or just need to get in touch with us, contact us through the numbers or email addresses below.

Customer Service:


Phone:1-844.464.4277

Customer Service Call Center Hours:

Monday thru Friday: 8:00 a.m. to 5:00 p.m.
Eastern Standard Time.

Customer Service/Claims Fax: 1- 806-473-3280

Precertification for Emergency Air Ambulance and Policy Benefits (24/7):

Phone: 1-888-201-3437

Email: precert.evac@elan.insure

Billing and Payments:

Email:

All Other Enquiries:

Email: