Contact

Important Contact Information

If you have a question about a claim, need precertification for emergency benefits, or just need to get in touch with us, contact us through the numbers or email addresses below.

Customer Service:

Phone:1-844.464.4277

Customer Service Call Center Hours:

Monday thru Friday: 8:00 a.m. to 5:00 p.m.
Eastern Standard Time.
Customer Service/Claims Fax: 1- 806-473-3280

Precertification for Emergency Air Ambulance and Policy Benefits (24/7):

Phone: 1-888-201-3437
Email: precert.evac@elan.insure

Billing and Payments:

Email: salessupport.evac@elan.insure

All Other Enquiries:

Email: salessupport.evac@elan.insure